Call Centre Services

Introduction

Since its establishment, Consult DB has always been devoted to providing useful IT and marketing solutions to NGOs and SMEs, with an aim to help the organizations to achieve their goals in a more effective and efficient way.
As a continuation of this whole-hearted devotion, Consult DB is now introducing professional, comprehensive call centre services, as well as telemarketing/telesales services, to both corporate and non-profit making clients. With our best customer service representatives, we believe that our call centre services will help our clients better connect with their customers and, ultimately, society in this age of IT revolution.

Mission and Vision

Mission – To provide high-quality call center and telemarketing/telesales services to all kinds of organizations with call service needs in Hong Kong, particularly to NGOs and SMEs.
Vision – To foster the interests of our clients through the provision of professional call service, and contribute together to the building of a better and a warmer society, characterized by human connections and mutual caring.

Inbound Customer Care Services

– Customer Service Hotline
– incoming calls are handled by experienced customer service officers
– Interactive Voice Response System
– substitutes IVR system for employees to lower operation cost
– Automated Call Distribution System
– distributes incoming calls to the right person
– Telephone Recording System
– records conversation to monitor service quality

Outbound Call Services

Telemarketing
– introduces services or promotion to potential customers
Market Research
– conducts questionnaire via phone; obtain customers’ feedback
B2B List/Database Scrubbing
– Update your customer contact information, and identify new buyers
B2B Appointment Setting
– Fill your calendar with quality sales meetings and webinars.